In Crisis? Get Help Now
If you or someone you know is in immediate danger, please contact emergency services. EMDRly is not a crisis service and cannot provide emergency support.
- 988 Suicide & Crisis Lifeline: Call or text 988 — available 24/7
- Crisis Text Line: Text HOME to 741741
- Emergency Services: Call 911 for immediate danger
- SAMHSA National Helpline: 1-800-662-4357
Contact Us
Have a question, feature request, or need help with your account? Reach out and we'll get back to you within 24 hours.
Email: [email protected]
Phone: (808) 600-6340
Mail: PO Box 1856, Kailua, HI 96734
Frequently Asked Questions
What is EMDRly?
EMDRly is a companion app for people working with an EMDR therapist. It provides grounding exercises, journaling tools, mood tracking, and session logging to support your healing between therapy appointments.
Is EMDRly a replacement for therapy?
No. EMDRly is designed to complement your work with a licensed EMDR therapist, not replace it. The app does not provide therapy, medical advice, diagnosis, or EMDR trauma reprocessing. See our Disclaimers for full details.
Is my data private?
Yes. Your journal entries, mood data, and session logs are stored locally on your device by default. If you enable cloud sync, your data is encrypted before leaving your device. We never sell your data. See our Privacy Policy for full details.
How do I export my data?
Go to Settings in the app and tap "Export Data." You can export in JSON or CSV format to share with your therapist or keep for your records.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Open Settings on your iPhone, tap your name, then Subscriptions, and select EMDRly to manage or cancel. We also offer a 30-day money-back guarantee—contact us at [email protected] for refund requests.
Can my therapist see my data?
Only if you choose to share it. Your therapist can send you encouragement messages and homework assignments through the app, but they cannot access your journal entries or mood data unless you explicitly export and share it with them.
How do I delete my account?
Go to Settings in the app and tap "Delete Account." This permanently removes your account and all associated data. This action cannot be undone.
App Features
- Grounding Exercises: Box Breathing, 5-4-3-2-1 Senses, Body Scan, and more with guided audio
- Container Journaling: A safe space to process thoughts and emotions between sessions
- Daily Check-Ins: Track your mood, energy, and well-being over time
- Session Tracking: Log your therapy sessions with before/after reflections
- Dreams Journal: Record and track dreams with nightmare flagging
- AI Support: Private, on-device AI chat for grounding and coping strategies
- Crisis Support: Quick access to crisis resources, always available
Need help with something not covered here? Email us at [email protected] and we'll be happy to assist.